Returns & Exchanges
At Concrete Tools Direct, we stand behind the quality of our professional-grade equipment and offer a 30-day return window for items in original, unused condition. If your purchase doesn't meet your project needs, we are committed to facilitating a smooth exchange or refund process.
Initiate Your Request
Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Pack Your Items
Securely place the unused tools in their original packaging, ensuring all manuals, accessories, and the RMA form are included to avoid processing delays.
Ship to Warehouse
Affix the provided shipping label or use a tracked carrier to send the package back to our central distribution center for inspection.
Receive Refund or Exchange
Once our technicians verify the condition of the returned equipment, we will process your full refund or ship your replacement item within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing